Terms & Conditions

Return Policy

Guaranteeing a Satisfactory Shopping Experience

Returns and Exchanges

● If the item you received is damaged, defective, or not as described on our website, you have 14 days to request a return or exchange. To initiate the process, you can use your personal email or your account.

● If the product is returned due to a defect, our quality department will inspect it. Once the defect is confirmed, we will begin the refund process.

● If you received a product you did not order, you can request an exchange through email or by calling our call center at 16804.

● All returned items must be in their original packaging and in good condition.

Order Cancellation

● If your order hasn't been processed yet, you can update or cancel it by reaching out to our customer service team promptly. However, once the order is processed, no further changes or cancellations can be made.

Refunds

● For electronic payments (credit or debit card), the refund will be processed back to your card. Please allow up to one month for the amount to appear on your statement, depending on your bank's processing time.

● For cash payments, refunds will be processed in cash within 3-5 working days via our courier representatives.

● Shipping costs will be deducted from the refund amount for both cash and card payments.

Warranty Policy

All products purchased from Elios come with a warranty against defects in materials and workmanship. This warranty does not cover damage resulting from misuse, accidents, or unauthorized repairs.

How to Initiate a Warranty Claim

1. Verify Eligibility: Ensure that your product is within the warranty period and the issue is covered.

2. Contact Us: Reach out to our customer service team:

○ Call us: 16804

○ Email us: info@elios.eg

3. Provide Documentation: Description of the defect and photographs if applicable.

Electronic Invoicing

● Note: If you require an electronic invoice, please clearly indicate this in the "Notes" section at checkout.

Contact Information

If you have any questions regarding our return or exchange policies, please contact us:

● Call us: 16804

● Email us: info@elios.eg